Zed & Noon – Luxury Home Fragrances
Last updated: 13 November 2026
1. Introduction
Welcome to Zed & Noon.
At Zed & Noon, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website, purchase our products, communicate with us or interact with our advertising.
Our website is:
This Privacy Policy applies to our online store, website visitors, customers and individuals who interact with our digital marketing activities.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
2. Who We Are
Zed & Noon is a UK-based business specialising in luxury handmade incense cones, oud-inspired fragrances, home fragrances and related accessories.
For the purposes of applicable data protection legislation, the business operating Zed & Noon is the data controller of personal information collected through this website.
Business name: Zed & Noon
Website: https://uk.zednoon.com/
Contact email: contactus@zednoon.com
Business address: Unit 4, Dalton Court, Commercial Road, Darwen, BB3 0DG
Legal business entity: Unit 4, Dalton Court, Commercial Road, Darwen, BB3 0DG
If you have questions about this Privacy Policy or how your personal information is processed, please contact us using the email address above.
3. Information We Collect
We may collect the following categories of personal information.
Information You Provide
When placing an order, creating an account, subscribing to marketing communications or contacting us, we may collect:
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order details and purchase history
- Customer service enquiries and correspondence
- Account information
- Marketing communication preferences
Payment Information
Payments are processed through payment service providers integrated with our WooCommerce website.
Payment providers may collect and process payment card information and other transaction details to complete your purchase.
Zed & Noon does not ordinarily receive or store your full payment card number or security code.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and device information
- Operating system
- Website pages visited
- Referring websites
- Approximate geographic location derived from technical information
- Product views and shopping activity
- Cart activity and checkout interactions
- Advertising interactions
- Cookie identifiers and similar online identifiers
The information collected depends on your browser settings, cookie preferences and the tracking technologies enabled on our website.
4. How We Use Your Personal Information
We use personal information for the following purposes:
Order processing and fulfilment
To process purchases, receive payments, arrange deliveries, provide order confirmations and manage returns or refunds.
Customer support
To respond to enquiries, resolve problems, handle complaints and provide assistance with orders.
Website operation
To maintain our online store, provide essential shopping functionality, protect accounts and prevent fraudulent activity.
Website analytics
To understand how visitors use our website, identify technical issues and improve our products, services and shopping experience.
Advertising and marketing
Where permitted, to measure advertising effectiveness, understand customer interactions, create advertising audiences and deliver relevant marketing across supported platforms.
Legal and regulatory compliance
To meet applicable accounting, tax, consumer protection and other legal obligations.
5. Legal Bases for Processing Personal Data
Under UK GDPR, we rely on one or more of the following legal bases, depending on the purpose of processing.
Contractual necessity
We process information needed to fulfil customer orders, deliver products, process payments and provide contracted services.
Legal obligation
We process certain information to comply with applicable tax, accounting and other legal requirements.
Legitimate interests
We may process information where necessary for legitimate business interests, such as preventing fraud, maintaining website security, responding to customer enquiries and improving our services, provided those interests are not overridden by individuals’ rights.
Consent
Where required, we obtain consent before using non-essential cookies or similar technologies for analytics, advertising and personalisation, and before sending certain direct marketing communications.
You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies to provide essential functionality, understand website performance and, where consent is provided, support advertising and marketing.
These technologies may include:
- Strictly necessary cookies
- Analytics cookies
- Advertising and marketing cookies
- Functional and preference cookies
We use Complianz to help manage cookie consent and preferences.
Visitors can accept, reject or adjust non-essential cookies through the cookie consent interface, where applicable.
Non-essential cookies and similar tracking technologies requiring consent should not be activated unless the appropriate consent has been obtained.
For further information, please see our separate Cookie Policy, available through our website footer.
7. Google Analytics 4
We use Google Analytics 4 (GA4), a website analytics service provided by Google, to understand how visitors interact with our website.
Depending on your consent preferences and the configuration of our analytics services, information processed may include:
- Website page views
- Website navigation and interactions
- Product views
- Shopping cart activity
- Checkout activity
- Purchase events and transaction information
- Browser and device information
- Online identifiers
We use this information to analyse website performance, improve customer experience and understand shopping behaviour.
Google may process information in accordance with its own privacy policies and applicable contractual arrangements.
Further information is available at:
8. Google Ads and Advertising Conversion Tracking
We use Google Ads to promote our products and measure advertising performance.
Where permitted by your consent preferences, Google advertising technologies may collect or process information about:
- Advertisement interactions
- Website visits following advertisements
- Product views
- Shopping cart activity
- Purchases and transaction values
- Advertising identifiers
- Browser and device information
This information helps us evaluate advertising performance and improve our marketing campaigns.
We may also use Google advertising services for remarketing, which can involve displaying advertisements to individuals who have previously interacted with our website.
Google Consent Mode may be used to communicate visitors’ consent preferences to Google services.
For more information:
9. OpenAI Advertising and Conversion Measurement
We may use advertising and conversion measurement technologies provided by OpenAI in connection with our promotional activities.
These technologies may help us measure the effectiveness of advertisements and understand actions taken by visitors after interacting with advertising.
Depending on the services enabled, consent preferences and applicable settings, information processed may include:
- Website interactions
- Advertising-related events
- Purchase conversion events
- Transaction identifiers
- Transaction values and currencies
- Technical information and online identifiers
We use this information to evaluate advertising effectiveness and improve our marketing activities.
Where required by applicable law, advertising tracking technologies are activated only after the appropriate consent has been obtained.
Information processed by OpenAI is subject to applicable contractual terms and privacy practices.
Further information is available at:
10. Meta, Facebook and Instagram
We may use Meta business tools, including Meta Pixel, Commerce Manager and Facebook and Instagram advertising services.
These technologies may help us:
- Display product advertisements
- Measure advertising conversions
- Understand website interactions
- Promote relevant products
- Create advertising audiences
- Measure purchases and shopping activity
Depending on your consent preferences and the tools enabled, information may include online identifiers, website interactions, product activity and purchase-related events.
Meta may process personal information in accordance with its own privacy policies and applicable business terms.
Further information:
11. TikTok Advertising and Marketing
We may use TikTok advertising, shopping and marketing services to promote our products.
Where relevant services are enabled, TikTok may process information about advertisement interactions, website activity and purchases, subject to applicable consent requirements.
We may also use TikTok Shop or other TikTok services to communicate with customers and fulfil orders placed through those platforms.
Further information:
12. WooCommerce and Online Shopping
Our website operates using WordPress and WooCommerce.
WooCommerce supports our online shopping functionality, including:
- Product browsing
- Shopping carts
- Customer accounts
- Checkout
- Order processing
- Purchase history
- Refunds and returns
When you purchase products, we collect information necessary to fulfil your order.
Some information may be shared with payment processors, delivery providers and other service providers involved in fulfilling your purchase.
13. Email Marketing
If you subscribe to our marketing communications, we may send you information about:
- New fragrance launches
- Product collections
- Special offers
- Seasonal promotions
- Exclusive discounts
- Relevant business updates
We send marketing communications where permitted under applicable law, including where valid consent has been obtained or another applicable marketing permission exists.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in the message or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending essential transactional messages relating to your orders.
14. Sharing Personal Information
We may share personal information with trusted third-party service providers where necessary for the purposes described in this Privacy Policy.
These may include:
- Website hosting and technical service providers
- Payment processing providers
- Delivery and courier companies
- Website analytics providers
- Advertising and marketing platforms
- Email communication providers
- Customer support services
- Professional advisers and regulatory authorities where required
We only share information where there is an appropriate legal basis and applicable data protection requirements are met.
We do not sell customer personal information to third parties for monetary payment.
Some advertising disclosures may nevertheless be classified as sharing or targeted advertising under certain privacy laws.
15. International Data Transfers
Some of our technology, analytics, advertising and service providers may process personal information outside the United Kingdom.
Where international transfers are subject to UK GDPR transfer restrictions, we take steps to ensure that appropriate safeguards or recognised transfer mechanisms apply.
These may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses or other legally recognised safeguards.
You may contact us for further information about relevant transfer safeguards.
16. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, meeting legal obligations and resolving disputes.
Order and transaction records may be retained for periods required under applicable accounting and tax legislation.
Marketing information is retained until you withdraw consent, unsubscribe or the information is no longer required for the relevant purpose.
Analytics and advertising data retention periods depend on the services used, their settings and applicable legal requirements.
When personal information is no longer required, we delete, anonymise or securely dispose of it where appropriate.
17. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
These measures may include:
- Secure HTTPS connections
- Access controls
- Restricted administrative permissions
- Website security measures
- Secure payment processing
- Website updates and maintenance
- Appropriate service provider safeguards
Although we take reasonable precautions, no internet-based system can be guaranteed to be completely secure.
18. Your Rights Under UK GDPR
Depending on the circumstances, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Request restriction of certain processing activities.
- Object to processing based on legitimate interests, including direct marketing.
- Request transfer of eligible personal information to another provider.
- Withdraw consent where processing relies on consent.
- Exercise rights relating to qualifying automated decision-making.
Some rights are subject to legal limitations and exemptions.
To exercise your rights, contact:
We will respond in accordance with applicable data protection legislation, normally within one calendar month, subject to any permitted extensions.
You also have the right to complain to the UK Information Commissioner’s Office (ICO).
Website: https://ico.org.uk/
19. Children’s Privacy
Our website is intended for general retail customers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children for targeted advertising.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
20. Third-Party Websites
Our website may contain links to external websites, social media platforms and third-party services.
We are not responsible for the privacy practices or content of websites operated by other organisations.
We encourage visitors to review the privacy policies of any third-party websites they access.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website technologies, legal requirements or data processing activities.
Any updates will be published on this page, together with a revised last-updated date.
We encourage visitors to review this Privacy Policy periodically.
22. Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or the processing of your personal information, please contact:
Zed & Noon – Luxury Home Fragrances
Website: https://uk.zednoon.com/
Email: contactus@zednoon.com
Business correspondence address: Unit 4, Dalton Court, Commercial Road, Darwen, BB3 0DG
We will endeavour to respond to privacy-related enquiries promptly and in accordance with applicable legal requirements.